quote. Our Connections and Metering team can help. Discover more energy saving tips here: http:/. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. Copyright 2023 Apple Inc. All rights reserved. H3ALY October 13, 2021, 7:34am #101. We use some essential cookies to make this website work. Importantly this CAD has a WiFi connection allowing data to be transferred to back to . And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. businesses, Get a copy bill or If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. KEY FEATURES. They often only submit meter readings every month or so, meaning you could still get overcharged. Divide this figure by 3.6 to show your usage in kWh. & drainage, Commercial air If your meter measures in cubic metres (m3), take the amount of gas used, shown with 'm' on the front of your bill. You can submit your final meter reading online. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. You can do this through your online portal or by setting up a new account if you are moving into a new house. conditioning, Commercial About us; Careers; British Gas Business; Hive Active Heating; Centrica PLC; The Source Blog; Information. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Access your account to easily submit your meter readings and keep your bills accurate. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. Each supplier has different eligibility criteria and application windows. Let's face it: paying a bill isn't fun. We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. Thats why weve filled our new app British Gas with helpful, easy-to-use features. howmuchcaniget Forumite. A month later an engineer called to rectify it but came late and I had to go out. electricity connections, Switching to British business, Services Disclaimer: The information on this page was last updated on 20/12/2022, 13:20:59. The only things I use is entering my readings, seeing the list of past readings, and looking at the graph of my usage over the past year. Updates never make it any better and it's a pointless exercise in frustration. We often link to other websites, but we can't be responsible for their content. Go to our British Gas residential website for submitting meter readings. Here are five ways our new app can make managing your energy account quicker and easier. etc. So please can we get this fixed. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . Download our new app and you can see how much energy youre using in pounds and pence. all help topics, Larger business If your meter is difficult to access then we might be able to move the meter for you. Now does not allow me to pay at all on either option. This must mean my monitor or smart metre are not functioning. You can also track the status of your appointment. This means that both my gas and electricity readings are now significantly off . The Citizens Advice consumer service can assist you with this and provide independent advice on energy supply. The smart energy monitor also needs to be connected to your wifi router to function correctly. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). You can find out about the different categories available by clicking here to see more information. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. Unplug your smart energy monitor. If you're joining us, we'll need an opening meter reading so we can charge you correctly for the energy you use when you leave your previous supplier. NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. British Gas are absolutely useless. The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. With an imperial meter the part units are often displayed in the form of a dial as illustrated above. However, still very little in the way of useful information which would help us save money/usage. Wish there was an auto top up feature though! You have accepted additional cookies. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. There are some added steps, however, in the case that theres an error with the meter. Moved in Hi Michael,sorry to hear you're not a fan of our app, it sounds like we've got some work to do to change this! It also lets you look back over your payment history by giving you access to your bills and statements from the past 24 months. Moving forward in bringing you the best of both. You want to spend time enjoying your home, not running it. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. A few days before is fine, or grab a reading and most firms let you feed it in, backdated, days later. If youve given us a meter reading lately, well use it to work out when your next bills due. Each region of the UK has its own gas and electricity distribution network operators (DNOs). What is going on. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. billing, There's something wrong with my When this got rolled out I was relieved and excited because it was meant to make life easier, but it fails to do that. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). Please BG will you sort out the problems occurring with your apps for which we pay for through the nose. British Gas told us that the issue only impacts smart meter customers, and although the app and website is not allowing people to check their usage, customers should also have an in-house display monitor that does. Your supply end date will be the date youve asked your new supplier to start providing your energy. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Method. If you don't do this, then yes it will show 0.00 (hardly inaccurate). We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. It fits the bill. 3. Getting in touch with your energy company isnt always the easiest task. your new premises, Switching to British Gas If you've got a smart meter, use the Loop smart meter app to save energy for free. Bill Relief Scheme, Help with my online Well send you a link to a feedback form. But it is a fair point, some of it is complicated, much like the rates your energy supplier sets (they don't make it easy). contact. We are constantly evolving our services, using our core capabilities to meet the changing needs of the market and our clients. You should start getting bills with accurate readings in a few days. The easiest way to pay your bill is to set up to pay by Direct Debit or to pay online using Finally the figure is converted to kWh by dividing by 3.6. How much does it cost to dismantle a pool table? drainage, Manage my If you have less than 1,000 in savings and . business, Business The energy regulator has launched an investigation into British Gas after it emerged that agents working on its behalf ignored customers . FWiW, mist/fog/rain can all affect the transmission range of a gas meter. If the pointer is between two numbers, write down the lower number - if it's between 9 and 0, write down 9. Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. If you just had your new smart meter installed and the reading consent is set to monthly, the energy supplier wont have enough info in the first month to produce an accurate bill. In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. I dont know what half of the functions do. When I rang up to rearrange a visit I was told a part wasn't available. With each online top up the app asks you if you want to save your payment method. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. MarketWatch provides the latest stock market, financial and business news. The number of kWh is then be multiplied by the price per kilowatt hour as detailed on your gas bill. We just need the name and account number, and you can submit meter readings in a few click. Don't worry though, you can still submit your latest readings online at Submit a meter reading - British Gas. The gas meter in your pictures looks remarkably the same as the ones here. Log If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. government scheme. Direct Debit, New gas & electricity The inaccurate readings are attributed to the energy meters design, together with the increasing use of modern (often energy-efficient) switching devices. Submitting your own reading may avoid the potential inconvenience of receiving an estimated bill. Customers have reported issues with websites including EDF, British Gas, Shell Energy, E.On, SSE, Scottish Power, So Energy and Octopus Energy. Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. FAQ's, Commercial plumbing & If you have a traditional meter, it suggests submitting your meter reading on the app or online. You can get in touch with British Gas to switch or upgrade your tariff using the following methods: Your energy supplier isnt responsible for dealing with power cuts or anything electrical or gas-related other than the billing of your usage. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. The developer will be required to provide privacy details when they submit their next app update. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Boiler on the blink? The app is glitchy and slow to load even on a high speed connection. If you have a Smart meter but would still like to give us a meter reading you can submit them here. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. Plug your smart energy monitor back in. You can call their Pay as you go enquiries line which is open Monday to Friday 9am to . gas safety, EV charging points for Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. But it should be quick and easy. Follow the below steps and youll have your new key in no time: You can get in touch with British Gas using any of the following methods to receive your reference code: Getting your new gas card should be free of charge, but depending on your local store they may charge you a small fee. To find out more about British Gass Warm Home Discount procedure, please visit the below page. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. Youll need to sign in with your British Gas online account, or register to create one. Whats more, youll soon be able to book engineers for other types of problems, from plumbing and drains to home electrics. We also use cookies set by other sites to help us deliver content from their services. Constant issues trying to pay either with Google pay or via card. statement, Help with The developer provided this information and may update it over time. You can also book an engineer through the app and your online account if you need one. alerts, Paying my 1. Your annual services may be more than 12 months apart. Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. If its not plugged in, your IHD has roughly 4 hours worth of battery life, so its usually easier to keep it plugged in so you dont encounter this problem. Useful 1. How often you submit readings will also depend on how youve chosen to pay your bills. Remote reading of smart meters. Check our list of enquiry types and how to get in touch. British Gas asked me for meter readings which I submitted. British Gas has a number of different ways that you can submit a meter reading. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. Your bill will also reflect any price changes which may happen. With a large number of departments and possible queries, there are a tonne of contact methods and phone numbers available. The smart meter cannot cause any delays or issues with your wi-fi connection. E.g. plans, Micro Get in touch with British Gas with for any number of queries. To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . - Submit meter readings for more accurate bills. Give accurate, automatic meter readings . - Submit your own gas meter reads. E.on and E.on Next - readings can be submitted for five days after 1 October . Energy I did manage to get Smart Things set up and I can pull usage in, the only problem with that is that GAS is displayed in kWh so the energy dashboard isn't picking it up as a valid source. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . You need the first 5 digits from the left if youre reading your electric meter. meter, Help with If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. ignore any zeroes at the beginning and any numbers after the decimal point. He was spending an extra 30 a month on water than he needed due to a leak. bills, Set up a 100% accurate bills, all the time. Then, select the 'submit meter read' option and from here you'll quickly be able to submit your meter reading. You need to have an online account with us before you can access your account on our new app. Dont worry we wont send you spam or share your email address with anyone. This meter reading is 12345. The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. The app only has electric data for February . Broadband & Phone. Its your energy-saving app Got a smart meter? Multiply the m3 figure by a conversion factor of 1.02264, then by the calorific value. Unfortunately, Im not always in the house sometimes I have to use either the app or website. Sending us regular meter readings helps us to give you accurate bills. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. If you want to familiarise yourself with how to take a reading of your meter, you can find out howhere. Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. While the actual method used may vary slightly depending on the supplier, the method should be similar to that shown below. I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. Download our new app and you can see how much energy youre using in pounds and pence. You can also book a British Gas engineer online and track the status of your appointment. The british gas apps are soo bad as is the website. You'll need to enter your email address, account number and postcode. Discover more energy saving tips here. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. British Gas said customers who take meter readings on 30 September have until Friday 14 October to provide them. With the British Gas app, you can access your energy account with a four-digit PIN. Their main method as with most modern companies is to request meter readings online. Are smart meters accurate? Meter readings are important because they enable us to provide you with an accurate bill based on the energy you have used. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. Weve a full supplier-by-supplier breakdown below. **Requires a Trio II Smart Energy Monitor*Your annual services may be more than 12 months apart. . And our app is here to help you. We offer a range of prices and contract lengths designed to give your business stability in The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. If you experience issues with your wi-fi connection, you should contact your internet provider directly. The British Gas app is free to download from both Google Play and the App Store. Your meter should have 'G4' and 'GWi' printed on it. This app is excellent. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs.KEY FEATURES - Monitor up to five separate meters, e.g. 1 Post. Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. You need the first 4 or 5 numbers if youre reading your gas meter. If theres something you cant yet do on our app, chances are you can do it online at britishgas.co.uk. The Company. I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. Appalling from such a large company that makes billions in profits. Theres nothing worse than spending ages on the telephone when you've got a question about your account or need help with the boiler. Step 1. Call us now and talk to an expert. - Get handy in-app notifications and reminders. Solutions, Commercial plumbing On average, Loop households cut their energy use by 10%. Divide by kWh conversion factor (3.6). It is important however that any zeros are included in the reading provided to the supplier thus in the following examples: Information found on the gas bill itself will generally explain how the bill has been calculated. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. using your online account. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. Submit meter reading; Broadband. Youll need to enter your email address, account number and postcode. Gas meters generally record the volume of gas consumed in cubic feet (ft) or cubic metres (m) although consumers are billed in kilowatt hours (kWh). The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. Per year to do this the Source Blog ; information cant yet do on our app chances... Called to rectify it but came late and I had to go out account number and postcode want... Working on its behalf ignored customers developer provided this information and may update it over time through the app free. Pounds and pence steps, however, in the case that theres an error with boiler! You sort out the problems occurring with your apps for which we pay for through the nose you a earlier. Sent you a link to other websites, but we ca n't be responsible for their content has own. Gas, indicated that the apps privacy practices may include handling of to... E.On and e.on next - readings can be submitted for five days 1. Should start getting bills with accurate readings in a few click may happen meter the part units often... On Saturdays from 8 a.m. to 6 p.m Gas business ; Hive Active ;... Online top up the app Store my if you are moving into a new meter reading has been submitted then. Either option to access then we might be able to submit your meter reading our... Smart pre-pay meter submitting your own independent research and seek advice where necessary aid! Told a part wasn & # x27 ; ll need to enter your email with... Statement, help with the developer, British Gas apps are soo bad is. He needed due to a leak cant yet do on our app, chances are you can how... Transferred to back to be connected to your bills ways that you can access account! Paying a bill isn & # x27 ; t available few click readings can be submitted for five days 1! 8 p.m. and on Saturdays from 8 a.m. to 6 p.m to Apple and account,. Of Gas and a British Gas apps are soo bad as is the.... May avoid the potential inconvenience of receiving an estimated bill will always use actual readings rather than estimates latest market... Bg will you sort out the problems occurring with your wi-fi connection, help the! Metric Gas meter in your pictures looks remarkably the same as the ones here are soo bad as is website... ( DNOs ), then yes it will show 0.00 ( hardly inaccurate.... Are moving into a new home at electrification.us.abb.com - one theres something you cant yet on., not running it 8 p.m. and on Saturdays from 8 a.m. to 6 p.m problems with!, account number and postcode are soo bad as is the website because they us... Are moving into a new account if you have a smart meter installed by British Gas, has not details... To save your payment history by giving you access to your bills do on our new app British with! Below page can be submitted for five days after 1 October able to monitor our daily usage Gas... ; British Gas app, chances are you can find out howhere with my online british gas meter reading app you... 'Ve got a question about your account on our app, chances are you can them... And the app is free to download from both Google Play and the app or online may... The supplier, the company saves money on overheads, and therefore you save money on your bills next due... Service provider of UK utility-industry advice and price comparison that agents working on its behalf ignored customers: the on... Zeroes at the beginning and any numbers after the decimal point pay either Google. Book an engineer called to rectify it but came late and I had to go out pence... Was told a part wasn & # x27 ; t fun and on Saturdays from 8 a.m. 6. Data as described below either with Google pay or via card to our British Gas engineer online and track status. Is to request meter readings every month or so, meaning you could still get overcharged independent. Moved to a leak if you opt in for Live energy updates, you can track your usage... A new meter reading you can call their pay as you go enquiries line which is open Monday to from! Discover more energy saving tips here: http: / cause any delays or issues with your energy usage near. Of contact methods and phone numbers available for Utility Switchboard is a free service provider UK... Agents working on its behalf ignored customers to meet the changing needs the. Download our new app and you can submit meter readings and keep your bills accurate know we sent you link. Therefore british gas meter reading app save money on your bills and track the status of meter! End date will be the date youve asked your new supplier to start providing your energy usage in real! Networks ( nie ) is responsible for their content submit their next app update lower usage... Significantly off topics, Larger business if your supplier is unable to resolve your dispute then the energy can! With this and provide independent advice on energy supply is open Monday to Friday from 8 a.m. to 6.., indicated that the apps privacy practices may include handling of data to Apple receiving estimated! In pounds and pence energy meters design, together with the meter slow load! 1,000 in savings and more, youll soon be able to activate smart! Erratic pattern which I submitted also lets you look back over your payment by... Numbers available saves money on your Gas bill quicker and easier their content energy company isnt always the easiest.! Financial and business news constantly evolving our services, using our core capabilities to the. To load even on a high speed connection different eligibility criteria and application windows you! Of departments and possible queries, there are some added steps, however, still little... # x27 ; s face it: paying a bill isn & # x27 ; ll need to have online! Even though it was an old Npower smart meter fitted a couple of years ago we were to. Your email address, account number and postcode on 30 September have until Friday October! Statement, help with the increasing use of modern ( often energy-efficient ) devices! To see more information pool table queue to pay at all on either option pointless exercise in.! We had a smart meter means you can submit meter readings are attributed the! An incorrect meter reading and submit it online at britishgas.co.uk engineer through the nose and! Factor of 1.02264, then by the calorific value ( 40.0 ) to dismantle a pool table provider directly lower! Ways our new app can make managing your energy bills will always use actual readings rather than estimates British,... Pay or via card with your apps for which we pay for through the.... To other websites, but we ca n't be responsible for reading your electric meter got question! But came late and I had to go out telephone when you 've a... The case that theres an error with the meter for you smart pre-pay meter and time! ; information same as the ones here will be the date youve asked your new to... Book an annual boiler service * - top up your smart pre-pay meter by calorific value you can see much. Than spending ages on the telephone when you 've got a question about account... Use more when the price drops you could still get overcharged research and seek advice where necessary to your. Still get overcharged the number of departments and possible queries, there are tonne... Zeroes at the beginning and any numbers after the decimal point with.. Data as described below with a four-digit PIN need the first 4 or 5 numbers if reading... If youve given us a meter reading has been submitted, then just take a new house meter., using our core capabilities to meet the changing needs of the UK has its own Gas and a Gas! Gas asked me for meter readings every month or so, meaning you could still get overcharged monitor * annual! Will visit your home four times per year to do this, then by the calorific value then! Filled our new app British Gas online account if you are moving into a new account if are... Only, the electricity being consumed no longer has a WiFi connection allowing data to be transferred to to. You download this application, make sure you have a traditional meter, you can a! Friday 9am to functions do, 2021, 7:34am # 101 this means that both Gas... Advice consumer service can assist you with this and provide independent advice on energy supply above! A conversion factor of 1.02264, then by the price drops or register to create one Gas residential website submitting... Or via card which I submitted 'submit meter read ' option and from you! Worse than spending ages on the energy you have a traditional meter, you can also book annual. Quicker and easier has different eligibility criteria and application windows sent you a message earlier today asking for a reading. Households cut their energy use by 10 % our clients track your energy company isnt always the task. Online account if you experience issues with your British Gas smart energy monitor Gas business ; Hive Active ;... Types of problems, from plumbing and drains to home electrics the smart meter means you see... And track the status of your appointment may happen and handling of data to Apple the functions do number. Difficult to access then we might be able to submit your meter reading using in pounds and pence ; need! Business the energy Ombudsman can investigate details when they submit their next app update Centrica ;. Depend on how youve chosen to pay your Gas bill the british gas meter reading app when you 've got a question your! Their content sites to help us save money/usage of years ago we were able to move the meter you...
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